Right of withdrawal

Model withdrawal form and how the right applies

When this right applies

The fourteen-day right of withdrawal is granted to consumers, that is to say to a person buying outside any professional activity (Article L221-18 of the French Consumer Code). Our programmes are intended for healthcare professionals who attend them as part of their practice, so most registrations do not fall under it. Anyone who believes they are in the consumer situation is welcome to write to us.

Two situations are exceptions, and it is fairer to state them here than in small print:

— Content with immediate access (replays, archive packs). By ticking, at the time of payment, the box through which you expressly request immediate opening of your access, you waive your right of withdrawal as soon as that access is opened (Article L221-28, 13°). That box is separate from acceptance of the terms of sale, and is never pre-ticked.

— The vocational training contract entered into by a natural person funding their own training. The applicable regime is then not the Consumer Code but Articles L6353-3 et seq. of the French Labour Code: ten days from the signature of the contract, and no sum payable before that period expires. See clause 10.3 of our terms of sale.

For a physical product (Laser Pen), the fourteen-day period runs from delivery of the parcel.

How to exercise it

Copy the form below and send it by e-mail to info@acuseminars.com, or by post to AERIAL GROUP, 9 rue Quentin-Bauchart, 75008 Paris, France. Using this form is not compulsory: any unambiguous statement of your decision to withdraw is sufficient.

The form

For the attention of AERIAL GROUP — AcuSeminars, 9 rue Quentin-Bauchart, 75008 Paris, France, info@acuseminars.com

I hereby give notice of my withdrawal from the contract for the supply of the following service:

Programme or product concerned : …………………………………………
Ordered on : ………………………………
Received on (where applicable) : ………………………………
Consumer's name : …………………………………………
Consumer's address : …………………………………………

Signature (only where this notice is given on paper) : ……………………
Date : ………………………………

Complaints and mediation

A withdrawal is not a complaint. If your request concerns how a programme was run, write to us through the contact form: we acknowledge receipt within 48 working hours and answer on the merits within thirty days at most. Where a dispute is not resolved amicably, you may refer the matter free of charge to the consumer mediator, CM2C, at www.cm2c.net or CM2C, 49 rue de Ponthieu, 75008 Paris, France.

Read the terms of sale